![]() After about 5 minutes of back-and- forth communication exchange, me threatening to call the police and me checking my account to also witness that the transaction at Pho Golden Star had been processed, the server then (AFTER the fact) went into the system to see that the transaction was indeed processed, and then issued a REPRINT receipt (attached) that CLEARLY denotes that the payment had already been cleared. No pay! I do not have your payment" and repeated himself several times in an abrasive and aggressive tone. The server (lacking the capacity to speak proper English), consistently stated "No. Upon successful payment of my meal (see attached screenshots), I proceeded to exit the restaurant however, halfway out the door, I hear the server Luan screen from behind the counter "Noo Noo, come back! No pay!" - Giving them the benefit of the doubt that maybe they weren't yet familiar with this new self-payment system, I turned around and proceeded to walk up to the register to show him my payment confirmation (both via website and email). The food was mediocre this time around (possibly due to the kitchen being near closing), and in the attempt to aid them in their expeditious feat to clear the restaurant for the evening, I noticed they had a QR code payment feature on the receipt and decided to pay through my phone. Assuming this was done because they knew how much I frequented the establishment, I kindly stated that I knew what I wanted to order and didn't need a menu. ![]() The restaurant was slightly busy however, after serving waters to a family who came in after I was seats, the server came over and asked me and my guest if we were ready to order and if we needed a menu. become extremely lackadaisical in their delivery of service over the past few months. While the food is delightful, the servers have. Restaurants with Outdoor Seating in Falls Churchįor over 10 years, this has been my go-to Pho restaurant above all the rest however, sadly, after my unpleasant experience on Monday, September 5th, 2022, I will no longer be a recurring customer at this establishment. ![]()
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